• Operations Manager with robust experience in developing and executing company-wide business strategies and action plans across IT and e-commerce industries
• Instrumental in supporting start-up of new operations in Singapore, Singapore, and Philippines. Managed team of 20 writers to achieve annual sales target of USD 500’000 for all offices
• Strong track record for reducing processing time or new orders by 25% through streamlining procedures and optimising manpower
• Proven ability to handle customer service and reduce customer complaint response time from 48 hours to 6 hours by implementing priority customer management and corrective and preventive action procedures

• Oversee day-to-day operations of leading firm in Singapore that provides CV writing and job hunting businesses to local and foreign clients. Support operations for new offices in Singapore, Singapore, and Philippines  [This is a good opening line as it clearly states the focus of responsibility and what the company does. In 1 line, the reader knows exactly the what the role is about.]
• Lead team of 20 writers, 4 resume consultants, and 2 career mentors to achieve annual sales target of USD 500’000. Supervise team in managing client orders, discussing requirements, scheduling interviews, and ensuring settlement of payments [This line greatly demonstrates the candidate’s management skills. Mention the teams and/or departments you are supervising in order to establish your managerial function.]
• Analyse existing organisational procedures to conceptualise and roll out process improvement strategies; manage multiple internal stakeholders and liaise closely with technology team to coordinate website management and optimisation techniques with minimal disruption to business [Operations is about process improvement and roll out. Make sure to talk about this in your work description.]
• Implement long-term business strategies and manage company’s P&L. Achieve set number of client orders and agreed budgeted targets, and deliver annual budgeted EBITDA and profit targets [Exposure to the financial side business also boosts your profile.]
• In-charge of determining KPIs and goals for resume writers and mentors; lead appraisals and promotions for staff who are performing beyond expectations
• Assist with customer service; communicate closely with existing clients and potential customers regarding inquiries on services, pricing, process, and offers [Show that you also have hands-on experience in the business.]

• Instrumental in meeting monthly sales target of USD 40’000 through performing sales and market analysis, strategic planning, and P&L management. Pivotal in increasing annual profit by 25% year on year [Cite quantifiable metrics to support your achievements. Do, however, be aware of your company confidentiality clause.]
• Successfully reduced processing time or new orders from 24 hours to 2 hours through process and manpower optimisation [The more data you provide, the better.]
• Implemented new case assignment procedure for writers which increased initial response rate to clients by 80% and reduced client’s complaints response time from 48 hours to 6 hours.

• Led sales strategy planning and execution for one of Asia’s leading e-commerce website.Work with team of 12 sales executives to achieve monthly sales target USD 100’000 [Simple, clear overview of the job you previously done. Notice also how the remaining bullet points are shorter. No need to go into deep detail about previous workscopes.]
• Reviewed and refined sales process and incorporated resource management functions to achieve firm deals visibility and maximise resource allocation and allocation
• Liaised closely with Marketing team to brainstorm and implement strategic marketing tactics that will drive sales and achieve profit

• Instrumental in exceeding revenue targets by 200% after integrating sales operations with resource management over two quarters

• Bachelor of Science in Management, SIM | 2009

• Technical Skills: MS Office Suite, basic HTML
• Languages: English, Mandarin, and Bahasa Melayu
• Availability: 2 months’ notice

References available upon request