Hospitality Manager CV [Full Sample]
Here’s a full Hospitality Manager resume sample, which we wrote for a client recently.
Writing a Hospitality Management Resume
Follow the steps of our resume writing guide and you’ll have a killer CV in no time!
1. Resume Header
Ensure your header clearly states your Name, Email Address and Contact Number. There is no need to put your home address or identification number.
2. Breaking Down the Hospitality Manager Resume Sample
First, the candidate captures our attention with an effective Executive Summary, the opening paragraph of her Resume.
As Hospitality Professionals, you can think of this as your elevator pitch.
In the 6 seconds recruiters spend reading your CV, they will read your Executive Summary first.
Be sure to present your unique selling point and career narrative in your Executive Summary.
Of the two Hospitality Resume Executive Summaries below, which do you think is more effective?
- Hospitality Manager with experience in hotel operations at leading hotels and resorts in Singapore.
- Excellent at dealing with different types of people, from clients to customers and other team members.
- Stellar leadership, interpersonal and mentorship skills, with a special ability to build relationships with colleagues and senior management from diverse backgrounds to meet and surpass established KPIs.
- Fun, outgoing personality, who is easy to integrate into any team.
- Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee training and relations at leading hotels and resorts in Singapore including Resorts World Genting and Legoland Singapore
- Played pivotal role in successful opening of Legoland Singapore
- Highly organized and meticulous results-oriented individual with capacity to create high value results for customer and organisation via careful trend evaluation and analysis
- Highly experienced in effectively managing and resolving customer concerns
- Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers, vendors and colleagues from diverse backgrounds, including high net-worth clients.
- Achievements include:
- Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90%
- Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Resorts World Genting Singapore’s profile as key luxury integrated hotel resort in Asia
What makes the second one better?
It demonstrates:
- Candidate’s personal career narrative, from the prior companies she’s worked at, to the specific hospitality skills she is experienced in. In contrast, the first executive summary is bland and generic – what we call motherhood statements.
- An understanding of what the recruiter is looking for. Every point answers the “So what?” question.
- So what if the candidate has a fun, outgoing personality? It means she’s extremely comfortable dealing with clients, and you can rely on her to resolve customer concerns.
- So what if she is organised and meticulous? This implies she creates structure in the fast-paced and chaotic nature of the hospitality sector – a perfect personality fit!
- Candidate’s Key Achievements. Significant Highlights are akin to testimonials of your skills. As a professional in the service industry, you know how a stellar customer testimonial leads to HUGE returns. Achievements show recruiters why the candidate should be hired. We’ll elaborate more on Achievements below.
It isn’t easy to craft an effective elevator pitch. Likewise, writing a succinct Executive Summary is equally challenging. Don’t fret – we’re here to help you! Just send us your Resume for a free review – we’ll look through it and share our feedback – all at no cost!
3.Key Skills to include in a Hospitality Manager Resume
After captivating the recruiter with a strong Executive Summary, you want to show them specific skills you can bring to the table.
In this section, insert skills that you are proficient in. Be mindful to include exact keywords used in the job description. This increases the chances of getting your resume past ATS scanners (resume scanning software).
ResumeWriter Tip: Scan the job application and add the exact key phrases used in the description, into your resume.
Examples of Hospitality Resume Key Skills:
- Customer Service
- Conflict Management and Resolution
- Attention to Detail
- Teamwork
- Multi-tasking
- Flexibility
- Time Management
- Communication
- Interpersonal Skills
- Problem Solving
- Cultural Awareness
- Language Fluency
- Strategic Planning/Roadmapping
- Reservation Systems
- Report Generation
4.Achievements and Work Experiences in Hospitality Manager Resumes
Work Experiences
Break your work experiences into 2 parts – daily workscopes and achievements.
When writing daily workscopes, cluster them around responsibilities and high-level summaries, supporting them with metrics. Omit implied workscopes to save space.
Keep your CV short and sharp!
Here’s a sample Work Experiences section in a Hospitality Manager Resume.
- Responsible for large team of staff for 5-star hotel. Took charge of Housekeeping department hiring process by redesigning workflow from ground up and established their service standards and protocols for daily operations.
- Trained Housekeeping service staff so they become more efficient at their job. Designed training programmes independently and sought management approval.
Here’s another one.
Here’s how we improved his resume’s Work Experiences.
- Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee training and relations at leading hotels and resorts in Singapore including Resorts World Genting and Legoland Singapore
- Played pivotal role in successful opening of Legoland Singapore
- Highly organized and meticulous results-oriented individual with capacity to create high value results for customer and organisation via careful trend evaluation and analysis
- Highly experienced in effectively managing and resolving customer concerns
- Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers, vendors and colleagues from diverse backgrounds, including high net-worth clients.
- Achievements include:
- Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90%
- Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Resorts World Genting Singapore’s profile as key luxury integrated hotel resort in Asia
Clearly, the latter Work Experience example reads so much better than the former.
Why?
- The second Work Experience example is easier to read. Each bulletpoint specifies one task. In contrast, the first line of the former example combines multiple tasks in the same line. Candidates do this to impress recruiters with their hefty scope of work, but end up confusing them instead. Don’t do this!
- Specific traits are highlighted. One point conveys how she restructured the Housekeeping department. Another marks her improvement of their training processes. Every point clearly highlights a skill or task.
- Implied work experiences like conducting daily housekeeping or attending department meetings are omitted.
5. Key Achievements
Writing effective workscopes is important.
But it’s only the first half of the Job Description section.
Want to make a hiring manager go “WOW!” when they read your resume?
Achievements elevates your Resume from an okay 4 stars to a glamorous 5 stars.
How do you write great Achievements in your Resume?
Take a look at this example.
- Spearheaded setting up Park Operations Team for opening of Legoland Singapore. Entire team was pivotal in attracting and retaining more than 2 million visitors within 9 months from opening
- Promoted from Park Operations Officer to Park Operations Manager within 12 months of employment
The candidate’s workscope tells us she played an important role in setting up Legoland in Singapore.
But her Achievements section shows that her efforts led to attracting and retaining millions of visitors in less than a year of opening.
Isn’t that an amazing feat?
Think of how many recruiters she’d impress with this one Achievement.
Writing great Achievements are the secret sauce to a successful resume. As a Hospitality Professional, what kinds of Achievements could you write?
- Include projects which you have led and their resulting tangible business benefits. These benefits could be:
- Visitor Numbers and Revenue
- Upskilling and Training Programmes
- Media Features
- Local/Regional Hospitality Awards
- Tie your projects to business benefits if possible. Hiring managers and employers want to see your results.
- One especially crucial area to talk about is your experience in enhancing the customer experience or driving traffic/visitors.
- Hospitality is so task-driven; what kinds of Achievements can be included?
- Are my Achievements substantial enough?
- Are some of my Workscopes essential; or should I omit them?
Bonus Job Hunting Tips for Hospitality Managers
You’ve learnt what it takes to write a successful Hospitality Manager Resume. But what exactly are some of the latest skills that Hospitality recruiters looking out for?
Key Pointers Hiring Managers Look For in Hospitality Manager Resumes
We’ve poked around our network of recruiters and headhunters in Singapore. This is what we’ve learnt:
- Excellent Customer Service Skills: Careers in the hospitality industry covers a broad range of functions, as well as job titles, all of which involve customer care and client servicing related to entertaining, hosting, and catering to guests. Make sure that you are able to highlight your customer service skills and experience in your resume.
- Team / Staff Management: If you are opting for higher roles or positions, make sure to include significant management skills. Mention teams you’ve worked with, staff you’ve directed, and projects you’ve held.
- Knowledge in Hotel Operations: Show various positions you’ve held that prove you’re familiar with hotel operations and managing various functions.
- Include hospitality-related training and certifications you were able to secure. These will make you a more competitive candidate for the job. Highlighting your relevant certifications at the Executive Summary section of your Resume is a sure-fire way to keep hiring managers interested.
- While most hospitality jobs don’t require their candidates to have complex technical skills, mentioning about your technical knowledge can help you boost your profile.
Free Hospitality Resume Feedback
- Now you know how to write a great Banking Director Resume, and what the latest hiring trends are.
- Why not try writing your own, using our Free Downloadable Resume Templates?
- If you’ve any questions, don’t hesitate to reach out. We’re here to help! Alternatively, feel free to purchase a resume writing package – we can take this task off your hands!
- Before you start sending out applications, don’t forget to get a free CV Feedback Session with our team! We’ll give your resume a free review, before you start sending out applications!
Hospitality Management Job Opportunities in Singapore
- Join LinkedIn groups or follow companies you wish to work for to keep abreast with new job openings.
- Alternatively, you can reach out to these headhunters in Singapore to learn about any vacancies they may be trying to fill out.
How to Score More Hospitality Job Interviews
- Create a winning cover letter and send it along your resume. The cover letter will serve as an introduction about yourself and is a great venue to answer the question “Why should we hire you?”
- Be active on social media, particularly on LinkedIn. Make sure to create a strong online profile that represents you and you professional experiences. Here’s our comprehensive guide on writing a great LinkedIn profile.
How to Prepare for a Hospitality Management Job Interview
Before You Go… Hospitality Manager Resumes
How do I write a CV for Hospitality Management?
When you’re writing your Hospitality Manager resume, it’s important you include the four important parts of a CV. For us, that means an Executive Summary to start, your key skills, a rundown of your professional and educational experience, and finally an additional information and references.
How do you summarise management skills on a resume?
Hospitality Management typically uses skills like developing curriculums, strong team leadership and interpersonal communication to deal with people on a regular basis.
What are the types of Hospitality Management?
Hospitality is a pretty broad sector, so it can be helpful to break things into types to explain your experience. This is usually divided into fields like food and drink, travel, hotel management and more.
Be sure to download this resume sample, which uses our tested-and-proven resume writing techniques, as a guide for your own CV. Best part is, this sample is available for free 🙂
And before you start sending out applications, send us your resume for a free CV feedback analysis from our team. We’ll review your CV in detail, share personalised feedback on its strengths and weaknesses, and show you how you can improve it.
Outside of his professional pursuits, he enjoys road cycling, diving deep into biographies, and devouring copious amounts of dumplings.
- Top 10 Digital Marketing Courses in Singapore 2024 - October 17, 2024
- Top 10 Practical SkillsFuture Courses to Spend Your SkillsFuture Credits On - October 14, 2024
- What Is Sabbatical Leave? | How It Works in Singapore - September 1, 2024